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Soul Mate Privacy Policy
Soul Mate (hereinafter referred to as "we") is fully aware of the importance of personal information to you, and will do its best to protect your personal information safely and reliably. We are committed to maintaining your trust in us and abiding by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum sufficiency, the principle of ensuring safety, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will take corresponding security protection measures to protect your personal information according to the mature security solutions in the industry. In view of this, we have formulated this "Soul Mate Privacy Policy" (hereinafter referred to as "this Policy/Privacy Policy") and remind you:
This policy applies to Soul Mate products and related services.
It should be noted that this policy does not apply to services provided to you by other third parties, nor does it apply to products or services that have independently set up privacy policies.
Before registering or using our services, please be sure to read and thoroughly understand this policy, especially the terms marked in bold/bold underlined. You should read them carefully and use the relevant products or services after confirming that you fully understand and agree to them. If you reject this policy, you can only browse in guest mode. In order to ensure the safe operation of the software and services, we will collect relevant device information and permissions when responding to function point triggers. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information we provide.
Last updated: 2024.08.16.
Effective date: 2024.08.16.
This Privacy Policy will help you understand the following:
introduction
1. How do we collect and use your personal information?
2. How do we use Cookies, Similar Technologies and SDK Technologies?
3. How do we share, transfer, and publicly disclose your personal information?
4. How do we protect your personal information?
5. How do you manage your personal information?
6. How do we handle personal information of minors?
7. How do we store your personal information?
8. How to update this privacy policy
9. How to contact us
introduction
Soul Mate strictly keeps the user information it collects confidential and establishes a sound user information protection system to provide reliable and secure services to every user:
1. Be clear
We will explain the privacy policy to you in plain language as much as possible so that you can have a clearer understanding of how we protect and process your information collected.
2. Protecting rights and interests
We will take adequate and reasonable measures to protect your privacy rights and interests.
3. Respect users
We respect the free exercise of users' rights such as right to choose and right to know, and allow you to manage your personal information.
4. Necessary safety
We will only collect necessary information and use it to provide you with safe and detailed services.
5. Be timely and considerate
We will always listen to your inquiries and answer your questions as soon as possible.
For better explanation, the following concepts in this policy refer to:
Personal frequently used device information: refers to information describing the basic situation of personal frequently used devices, including hardware serial number, device MAC address, software list, unique device identification code (such as IMEI/android ID/ICCID/MEID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc.), IP, etc.
Personal location information: includes movement trajectory, precise positioning information, accommodation information, longitude and latitude, etc.
1. How do we collect and use your personal information?
Personal information refers to various information recorded electronically or otherwise that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information, including name, date of birth, identification number, personal biometric information, address, communication contact information, communication records and content, account passwords, property information, credit information, whereabouts, accommodation information, health and physiological information, transaction information, etc.
Personal sensitive information refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, and is likely to cause damage to personal reputation, physical and mental health, or discriminatory treatment. It includes identity card number, personal biometric information, bank account number, communication records and content, property information, credit information, whereabouts, accommodation information, health and physiological information, transaction information, personal information of children under 14 years of age (inclusive), etc. (We will mark specific personal sensitive information in bold in this privacy policy).
The contents of personal information and personal sensitive information are all from GB/T35273 "Personal Information Security Specification".
You understand and agree that:
1. We are committed to creating a variety of products and services to meet your needs. Because we provide you with a wide variety of products and services, and different users choose to use different specific products/services, the types and scopes of personal information collected and used will be different accordingly. Please refer to the specific product/service functions;
2. We may use the information collected through certain functions for our other services. For example, we may use the information we collect when you use one of our functions or services to provide you with specific content in another function or service, including displaying advertisements, providing information security tips for content you have read, indirectly profiling people based on feature tags, and providing more accurate and personalized services and content. If we use your personal information beyond the purpose stated at the time of collection and the scope of direct or reasonable connection, we will inform you again and obtain your explicit consent before using your personal information.
3. In order to bring you a better product and service experience, we are continuously working to improve our technology. As a result, we may launch new or optimized features from time to time, which may require the collection and use of new personal information or change the purpose or method of using personal information. In this regard, we will separately explain to you the purpose, scope and use of the corresponding information through updating this policy, pop-up windows, page prompts, etc., and provide you with a way to choose your consent independently, and collect and use it after obtaining your explicit consent. In this process, if you have any questions, comments or suggestions, you can contact us through the various contact methods we provide, and we will answer you as soon as possible.
Special reminder: we provide user recommendation services. The nickname, age, gender, zodiac sign, industry, work field, company, hometown, frequented places, signature, uploaded avatar, photos, public updates and other information you fill in your personal information may be shared and recommended by other users to the site or other software.
Business functions that collect personal information and personal information collected
According to the Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications, Soul Mate App is classified as an "instant messaging" App. The basic functional service of instant messaging Apps is to "provide text, pictures, voice, video and other online instant messaging services". Necessary personal information includes: 1. Mobile phone number of registered users; 2. Account information: account number, list of instant messaging contact accounts. In addition, based on Soul Mate's main service "recommendation card", users are also required to provide age and gender information.
The types of personal information collected by the functions of the products or services we provide, as well as the rules for collecting and using personal information (such as the purpose and method of collecting and using personal information) are as follows:
1. Business function: register as a user. When you register for Soul Mate service, in order to complete the account creation, you need to provide the following information: mobile phone number or WeChat authorization, nickname, age, gender, personal photo (used as avatar), clipboard verification code information (for convenient completion of verification code input). This information is collected to help you complete Soul Mate account registration and use social functions.
We will collect information about the device you are using based on the specific permissions you grant during the installation, access and use of the "Soul Mate" software and related services or when the software is running in the background , including device model, operating system version, setting parameters, device configuration, device identification (IMEI/Android ID/OAID/IDFA/IDFV/MEID/UDID/SIM card IMSI information/ICCID/SIM card status/VAID/AAID, etc.), device serial number, MAC address, device network information (carrier information/WIFI information/WIFI status/WIFI list/SSID/BSSID), device environment, software list/application list, running process information, SDCard information, sensor list and other software and hardware feature information), information about the location of the device (including your authorized GPS location and WLAN access points, Bluetooth and base stations and other sensor information) to ensure the safe operation of the software and services, and the quality and efficiency of operations. Service log information: When you use the products or services provided by our website or client, we will automatically collect detailed information about your use of our services and save them as relevant service logs. This includes your browsing, click-to-view and search query content, information shared, information posted, as well as IP address, browser type, operator information, language used, access date and time. Please note that separate device information, log information, etc. are information that cannot identify a specific natural person. If we combine this type of information with other information to identify a specific natural person, or use it in combination with personal information, then during the combined use, this type of information will be considered personal information. Unless you have authorized us or otherwise required by laws and regulations, we will anonymize and de-identify this type of personal information.
Mobile phone numbers and personal photos are sensitive information. This information is collected to meet the online real-name system requirements of national laws and regulations and to complete the registration of a Soul Mate account.
If you do not provide this information, you may not be able to use our services properly.
2. Service function: Block mobile phone contacts. When you use the Block mobile phone contacts service, in order to better protect your personal privacy, you need to provide the following information: Contacts permissions.
Contacts permissions are sensitive information.
If you provide the above information, you will not be matched with users in your mobile phone address book when using Soul Mate's services.
If you do not provide such information, you may not be able to use the service of blocking mobile phone contacts normally.
3. Business Function: Chat. When you use the chat service, we do not require you to provide any information. However, in order to ensure your normal use of the chat service, maintain the normal operation of the service, improve and optimize our service experience and protect the security of your account, we will collect and use your account information.
If you provide the following additional information, it will help us provide you with better services and experience: photo album permissions, microphone permissions . However, if you do not provide this information, it will not affect the basic business functions of the service.
4. Business Function: Recommended Cards. When you use the recommended card service and set related filters, in order to recommend nearby users to you and recommend you to other users, you need to provide the following information: Personal location information.
Personal location information is sensitive information.
If you do not provide such information, you may not be able to use the recommended card services properly.
During the use, if you provide the following additional information, it will help us provide you with better services and experience: my photo, nickname, birthday, self-introduction, occupation, company, school, education, origin, purpose of making friends, frequent visits, height, annual income, car and property, add my books, movies and dramas, my personality tags, add questions, truth test (hereinafter referred to as "Personal Information"). However, if you do not provide this information, it will not affect the basic business functions of the service.
My photo, nickname, birthday, self-introduction, occupation, company, school, education, where I come from, purpose of making friends, frequent visits, height, annual income, cars and properties, adding my books, movies and dramas, my personal tags, adding questions, truth tests, etc. are all sensitive information.
When you use the recommendation card service, we will provide you with personalized content recommendation services based on your log information, tag information, location information, user profile information, and personal filter settings, and will sort and display them to you based on your location information and personal filter settings. You can independently control the opening and closing of the personalized content recommendation service in Soul Mate settings. You can choose to turn off and on the personalized recommendation service through the [Me-Upper right corner-Settings-Privacy and permissions-Personalized recommendations] button. Turning it off will not affect your normal use of the related functions of the recommendation card. If you choose to turn off personalized recommendations, we will not be able to provide you with personalized content services. We will display and recommend content to you based on non-personalized factors such as content popularity.
5. Business function: live broadcast. When you use the live broadcast service, in order to recommend nearby users who are broadcasting live, you need to provide the following information: personal location information. In order to enable you to participate in related activities in the live broadcast room, you need to authorize us to read the minimum necessary information related to the function in your clipboard (password, link, statistical parameters, etc.).
During use, if you provide the following additional information, it will help us provide you with better services and experience: personal location information . However, if you do not provide this information, it will not affect the basic business functions of the service.
Personal location information is sensitive information.
When you use the live broadcast service, we will provide you with personalized content recommendation services based on your log information, tag information, location information, behavior information (historical broadcasts, views, likes, comments, and follows), gender, and personal filter settings, and will sort and display them to you based on the degree of match between the live broadcast room and you. You can independently control the opening and closing of the personalized content recommendation service in Soul Mate settings. You can choose to turn the personalized recommendation service off and on through the [Me-Upper right corner-Settings-Privacy and permissions-Personalized recommendations] button. Turning it off will not affect your normal use of the relevant functions of the live broadcast. If you choose to turn off personalized recommendations, we will not be able to provide you with personalized content services. We will display and recommend content to you based on non-personalized factors such as content popularity.
In order to continuously optimize and improve information search results and effects to meet your search needs, when you enter a search term, we will look for a set of search results that better matches your needs from dimensions such as the relevance and timeliness of the user ID and user nickname, and sort and display them to you on the search results page.
6. Business function: chat room. When you use the chat room service, in order to recommend nearby users who are chatting, you need to provide the following information: personal location information.
During use, if you provide the following additional information, it will help us provide you with better services and experience: personal location information . However, if you do not provide this information, it will not affect the basic business functions of using this service.
Personal location information is sensitive information.
7. Business function: View Moments. When you use the Moments service, we do not require you to provide any information.
During use, if you provide the following additional information, it will help us provide you with better services and experience: personal location information . However, if you do not provide this information, it will not affect the basic business functions of the service.
Personal location information is sensitive information.
When you view Moments, we will provide you with personalized content recommendation services based on your log information, tag information, location information, gender, personal filter settings, and your behavior information (i.e. historical browsing, comments, likes, and follow-up information), and will sort and display content to you based on your historical behavior information and Moments content tags. You can independently control the opening and closing of personalized content recommendation services in Soul Mate settings. You can choose to turn on and off personalized recommendation services through the [Me - Upper right corner - Settings - Privacy and permissions - Personalized recommendations] button. Turning it off will not affect your normal use of Moments related functions. If you choose to turn off personalized recommendations, we will not be able to provide you with personalized content services. We will display and recommend content to you based on non-personalized factors such as content popularity.
8. Business function: Send Moments. When you use the Moments service, you need to provide the following permissions and information to provide the materials for the Moments: photo album permissions, camera permissions.
If you do not provide this type of information, you may not be able to use the Moments service normally.
During use, if you provide the following additional information, it will help us provide you with better services and experience: personal location information . However, if you do not provide this information, it will not affect the basic business functions of the service.
Personal location information is sensitive information.
9. Business Function: Flash Chat Matching. When you use the Flash Chat Matching service, in order to recommend nearby users to match with you, you need to provide the following information: personal location information.
Personal location information is sensitive information.
If you do not provide such information, you may not be able to use the Flash Chat Matching service normally.
During the use, if you provide the following additional information, it will help us provide you with better services and experience: my photo, nickname, birthday, self-introduction, occupation, company, school, education, origin, purpose of making friends, frequent visits, height, annual income, car and property, add my books, movies and dramas, my personality tags, add questions, truth test (hereinafter referred to as "Personal Information"). However, if you do not provide this information, it will not affect the basic business functions of the service.
My photo, nickname, birthday, self-introduction, occupation, company, school, education, where I come from, purpose of making friends, frequent visits, height, annual income, cars and properties, add my books, movies and TV series, my personality tags, add questions, and truth tests are sensitive information.
10. Business Function: Matching Recommendation. When you use the matching recommendation service, in order to recommend nearby matched users to you, you need to provide the following information: Personal location information.
Personal location information is sensitive information.
If you do not provide such information, you may not be able to use the matching recommendation service properly.
11. Business function: real profile picture authentication. When you use the real profile picture authentication service, you need to provide the following information to verify whether the user's profile picture is of the same person and whether the profile picture is real: facial feature information in personal biometric information.
Facial feature information in personal biometric information is sensitive information.
If you do not provide this type of information, you may not be able to use the real profile picture authentication service normally.
The steps to cancel the real profile authentication function are as follows: after the real profile authentication is successful, the user can cancel the authenticated real profile authentication by entering the personal profile editing page - clicking the real profile authentication V icon - a pop-up window with real profile authentication instructions will pop up - and clicking "Cancel authentication" below the pop-up window.
12. Business function: Passing by. When you use the Passing by service, in order to recommend users who have been to the same place within 24 hours, you need to provide the following information: personal location information. Personal location information is sensitive information.
If you do not provide this information, you will not be able to use our services.
13. Business Function: Student Authentication. When you use the student authentication service, in order to verify whether your student identity is authentic, you need to provide the following information for our review: school information, enrollment time, campus card photo, student ID photo, admission letter photo, or other documents that can prove your student identity.
Information related to student identity is sensitive information.
If you do not provide such information, you may not be able to use the student authentication service normally.
The steps to cancel the student authentication function are as follows: After the student authentication is successful, the user can cancel the authentication by entering the personal profile editing page - clicking the student authentication logo - the authentication instructions pop-up window pops up - click "Cancel Authentication" below the pop-up window.
14. Business functions: payment function. The payment function is provided to you by the third-party payment institution that cooperates with us. The third-party payment institution will need to collect your information, and we will not be able to obtain your information. Refusing to provide information will only make you unable to use the above payment function, but will not affect your use of other functions of Soul Mate.
15. Business Function: Real-name Authentication. When you open a live broadcast, create a public room in a chat room, apply for cash withdrawal, or use other functions or services that require real-name authentication, you need to provide real identity information to complete the real-name authentication in order to comply with relevant laws and regulations, protect the safety of you or other users, or maintain the security and stability of functions/services. When you choose the real-name authentication service, in order to confirm that the identity information you provide is your own information and is true, you need to provide the following information (which may vary depending on the actual business scenario): real name, ID number and ID verification authorization, facial feature information in personal biometric information.
Facial feature information in personal biometric information is sensitive information. This information is collected to meet the requirements of the online real-name system of national laws and regulations, and to ensure the real and safe social atmosphere of Soul Mate products. If you do not provide this information, you may not be able to use the Soul Mate authentication service normally.
The steps to cancel the real-name authentication function are as follows: after the real-name authentication is successful, the user can cancel the authenticated real-name authentication by entering the personal profile page - clicking the real-name authentication logo in the upper right corner - the real-name authentication instructions pop-up window pops up - and clicking "Cancel Authentication" below the pop-up window.
16. Business functions: sharing invitation functions. When you choose to use such services, when you register or log in through your mobile phone number or WeChat authorization, in order to confirm the uniqueness of your sharing, invitation, and invitation, you need to authorize us to read the content of your clipboard for confirmation. We will only upload the clipboard content to our server when we identify that it belongs to Soul Mate sharing invitation related content. We will not read or upload other information in your clipboard.
If you do not provide such information, you may not be identified and will not be able to use the service properly.
17. Business function: Chat room floating window function. When you choose to use the chat room floating window function, you need to authorize us to display the floating window in the device system. If you do not authorize, you will not be able to use the chat room floating window function.
18. Business Function: Chat Room Activities. When you choose to participate in chat room activities, some activities require you to authorize us to read the minimum necessary information related to the business function in your clipboard (invitation code, password, link, statistical parameters, etc.) in order to confirm the uniqueness of your participation. If you do not authorize, you may not be identified and cannot participate in such activities normally.
19. Business Function: Play Together. When you use the Play Together service and set related filter items, in order to recommend nearby users to you and recommend you to other users, you need to provide the following information: personal location information, personal commonly used device information, user open ID. Personal location information is sensitive information. We will share the user open ID with partners through encrypted transmission.
If you do not provide such information, or refuse to authorize us to open our ID to our partners, you may not be able to use our services normally.
During use, if you provide and agree that we share the following additional information with our partners, it will help us provide you with better services and experience: user profile picture, user name, mobile phone number, gender, etc. (hereinafter referred to as "personal information"). However, if you do not provide this information, it will not affect the basic business functions of this service. Once shared information (user profile picture, user name, gender) is shared, it will overwrite your user profile picture and user name information in our partner's app. If you need to change it, please perform the relevant operations in our partner's app.
Mobile phone numbers are sensitive information.
20. Business Function: Marriage Matching Service. When you choose to use the Marriage Matching Service, in order to recommend you users with the same intention, you need to provide the following information: my photo, nickname, birthday, height, current residence, hometown, education, mobile phone number, occupation, annual income, car ownership, real estate, family background, ideal partner, expected time of marriage, marital status, marriage declaration, life moments; if you do not provide the above information, you may not be able to use this service normally.
During the use, if you provide the following additional information, it will help us provide you with better services and experience: weight, monthly consumption, wedding/bride price, and willingness to have children (hereinafter referred to as "personal information"). However, if you do not provide this information, it will not affect the basic business functions of the service.
21. Business function: Widgets . You can add Soul Mate desktop widgets through "Settings-Widget Settings" to help you conveniently view the latest relevant content on your desktop. When you use the desktop widget function, the system will respond to your operation through broadcasting and launch the Soul Mate APP to jump to the corresponding page; in order to add, delete, and update desktop widgets, the system will launch Soul Mate through broadcasting to notify the APP to update the UI. To the extent necessary to display the content of the widget, when you are using Soul Mate or running in the background, the widget may update and display nearby users for you based on your location information.
22. Other business functions: Matching, Super Like, Super Exposure, Slide Back, View People I Like. When you use the above services, we will not ask you to provide additional information or permissions.
23. In order to allow you to receive message reminders better, we need you to enable auto-start to ensure that the app can normally receive client push messages when it is closed or running in the background to avoid you missing messages. Therefore, there may be auto-start behavior of waking up Soul Mate through the system, which is necessary to ensure that messages can be delivered in time. You can turn off this permission in the phone settings to manage the app's auto-start, but turning it off may cause delays in your message reception.
24. We will collect your sensor information (gyroscope, step detector, light, acceleration, magnetic field, distance, rotation vector and other sensor information), obtain the device status (direction, angle, acceleration, etc.) through sensors, adjust the picture angle when shooting to help you experience the product at the correct angle, or adjust the sound playback method when speaking (earpiece speaker conversion) to provide you with better adaptation effects and protect account security, and provide you with a safe and reliable product and usage environment.
25. The services we provide may require you to enable access to your location information (geolocation), camera, photo album, microphone (voice), and address book in your device to enable the collection and use of information involved in these permissions. You can read the list of Soul Mate device permission to understand how Soul Mate applies for and uses system permissions. The corresponding device permissions are not enabled by default. When it comes to important or sensitive device permissions, we will open them again after obtaining your consent in a separate pop-up window when you use the corresponding business functions; you can view the status of the above permissions item by item in your device settings, and you can decide to turn these permissions on or off at any time. Please note that when you enable any permission, it means that you authorize us to collect and use relevant personal information to provide you with the corresponding services. Once you close any permission, it means that you have canceled the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, and we will not be able to provide you with the services corresponding to the permission. However, your decision to close the permission will not affect the collection and use of information previously based on your authorization.
26. You acknowledge and agree that we may send multiple types of notifications to one or more of the contact information (e.g., contact phone number) you provide during the use of products and/or services, for user message notification, identity verification, security verification, user experience research, etc.; in addition, we may also provide you with commercial information such as services, functions or activities that may be of interest to you via SMS or phone calls. However, please rest assured that if you do not wish to receive such information, you can unsubscribe through the unsubscribe method provided in the SMS or directly contact us to unsubscribe.
27. If the information you provide contains the personal information of other users, you must ensure that you have obtained legal authorization before providing such personal information to Soul Mate.
28. The information you provide will continue to be authorized for us to use during your use of this service. When you cancel your account or cancel the use of a certain function, we will stop using it as soon as possible to anonymize or delete the above information in accordance with the requirements of applicable laws and regulations.
How We Use Collected Information
We will use your information for the purposes described above. If we use your information for other purposes not specified in this policy, or use information collected for a specific purpose for other purposes, or if we proactively obtain your personal information from a third party, we will obtain your consent in advance.
If we obtain your information indirectly from a third party, we will clearly require the third party in writing to collect personal information after obtaining your consent in accordance with the law before collection, and inform you of the shared information content. In addition, sensitive information must be clearly confirmed by you before it is provided to us for use. We require the third party to make a commitment to the legality and compliance of the source of personal information. If the third party violates the law, we will clearly require the other party to bear the corresponding legal responsibility. At the same time, our professional security team will provide security protection for personal information (including classification of sensitive information, access control of sensitive information, encrypted storage of sensitive information, etc.). We will protect the indirectly obtained personal information with the same means and measures as we use for our own users' personal information.
Exceptions to obtaining authorization consent
You fully understand and agree that we do not need your authorization to collect and use your personal information in the following circumstances, and we may not agree to your request to correct/modify, delete, cancel, withdraw consent, or request information:
1. Related to our performance of obligations prescribed by laws and regulations;
2. Related to national security and national defense security;
3. Related to public safety, public health, and major public interests;
4. Related to criminal investigation, prosecution, trial and execution of judgment;
5. For the purpose of protecting the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain your consent;
6. The personal information collected is disclosed to the public by you on your own initiative;
7. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
8. Necessary for signing a contract according to your requirements;
9. Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;
10. Necessary for legitimate news reporting;
11. When academic research institutions conduct statistical or academic research based on public interests and provide the results of academic research or descriptions to the public, they shall de-identify the personal information contained in the results;
12. Other circumstances prescribed by laws and regulations.
Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot restore it, or we may conduct de-identified research, statistical analysis and prediction on the collected information to improve the content and layout of Soul Mate, provide product or service support for business decisions, and improve our products and services (including using anonymous data for machine learning or model algorithm training), then the use of such processed data does not require additional notification to you and your consent.
If we cease operating Soul Mate products or services, we will promptly stop collecting your personal information, notify you of the cessation of operations by individual delivery or announcement, and delete or anonymize the personal information we hold.
Information you share
You can share your relevant information with other users through our services, such as texts and photos you publicly share in Moments.
Please note that this may include your personal identity information, personal property information and other sensitive information. Please consider carefully before disclosing your relevant personal sensitive information.
You can delete the information you have shared publicly through the settings in the service or the guidelines we provide. However, please note that this information may still be independently stored by other users or unrelated third parties that are not controlled by us.
2. How do we use Cookies, Similar Technologies and SDK Technologies?
Cookie
To ensure the normal operation of the website, provide you with an easier access experience, and recommend content that may interest you, we may store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data such as your preferences. You can clear the corresponding data in your browser. If you clear it, you may not be able to use the services or corresponding functions provided by us that rely on cookies.
Other technologies
In addition to cookies, we also use other similar technologies on our website. The member SMS notifications or Soul Mate Assistant in-site notifications we send to you may contain an address link to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences so that we can actively improve our customer service experience. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.
SDK Technology
SDK technology is provided by third-party organizations that we work with, and we only know the permissions they require for authorization. Third-party organizations will need to collect your information, and we cannot obtain your information unless the third-party organization explicitly discloses to us the sensitive information to be collected. For details of the permissions required by third-party organizations and the sensitive information collected and explicitly disclosed to us .
The refusal of a third-party organization to provide information will only make you unable to use the functions of the technology provided by the third-party organization, but will not affect your use of other functions of Soul Mate.
3. How do we share, transfer, and publicly disclose your personal information?
shared
We will not share your personal information with companies, organizations or individuals other than Soul Mate service providers, except in the following circumstances: >
1. Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent;
2. Sharing under legal circumstances: We may share your personal information externally in accordance with laws and regulations, the needs of litigation dispute resolution, or the requirements of administrative and judicial authorities in accordance with the law;
3. Sharing with Affiliates: Your personal information may be shared with our affiliates to facilitate our joint provision of services to you based on associated accounts, to recommend information that may interest you, or to protect the personal and property safety of Soul Mate affiliates or other users or the public. We will only share necessary personal information (e.g., to facilitate your use of our affiliates’ products or services through your Soul Mate account, we will share your necessary account information with our affiliates) and will be subject to the purposes stated in this Privacy Policy. If we share your sensitive personal information or our affiliates change the purpose of using and processing your personal information, we will ask for your authorization and consent again;
4. Sharing with authorized partners: We may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your personal information for legitimate, lawful, necessary, specific and clear purposes. Authorized partners can only access the information needed to perform their duties and may not use this information for any other purpose.
We send information to suppliers, service providers and other partners who support our business, including providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements and services, providing customer service, facilitating payments, or conducting academic research and surveys.
We will sign strict data protection agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Transfer with explicit consent: We will transfer your personal information to other parties with your explicit consent;
2. In the event of a merger, acquisition, or bankruptcy liquidation, or other circumstances involving a merger, acquisition, or bankruptcy liquidation, if personal information is transferred, we will require the new company or organization that holds your personal information to continue to be bound by this Policy. Otherwise, we will require the company, organization, or individual to re-solicit your authorization and consent.
Public Disclosure
We will only disclose your personal information in the following circumstances:
1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;
2. If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of Soul Mate, or in order to protect the personal and property safety of Soul Mate and its affiliated companies, users or the public from infringement, we may disclose your personal information, including relevant violations and measures that Soul Mate has taken against you, with your consent in accordance with laws and regulations or the relevant agreement rules of Soul Mate.
Exceptions to prior authorization and consent when sharing, transferring, or publicly disclosing personal information
In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:
1. Related to our performance of obligations prescribed by laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and execution of judgment;
5. To protect your or other individuals’ life, property and other major legal rights and interests, but it is difficult to obtain their consent;
6. Personal information that you disclose to the public on your own initiative;
7. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.
According to the law, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify specific individuals and cannot restore them, the sharing, transfer, and public disclosure of such processed data does not require additional notification to you and your consent.
4. How do we protect your personal information?
In order to protect your information security, we will strictly abide by the technical measures and operating procedures required by laws, regulations and other normative documents to protect the confidentiality of your information. At the same time:
1. We strive to provide security for users' personal information to prevent illegal use, unauthorized access and disclosure, leakage, damage and loss of users' personal information. We will use various security protection measures within a reasonable security level to ensure the security of information. For example, we will use encryption technology (such as SSL), anonymization, encrypted storage and other means to protect your personal information; establish a trusted protection mechanism to prevent personal information from being maliciously attacked; establish an access control mechanism, abide by the principle of least privilege, and ensure that only authorized personnel can access personal information; carry out security and personal information protection training courses to enhance employees' awareness of protecting personal information.
2. We have an industry-leading data security management system that focuses on data and revolves around the data life cycle. We improve the security of the entire system from multiple dimensions, including organizational construction, system design, personnel management, and product technology. We have established a special management system, process, and organization to ensure the security of personal information. For example, we strictly limit the scope of personnel who can access information, require them to comply with confidentiality obligations, and conduct audits. If a security incident such as a personal information leak occurs, we will activate an emergency plan to prevent the security incident from expanding, and inform you in the form of push notifications, announcements, etc.
3. We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless the retention period needs to be extended or is permitted by law.
4. The Internet is not an absolutely safe environment. We strongly recommend that you do not send personal information using any communication method other than that recommended by Soul Mate. You can establish connections and share with each other through our services. When you create a communication, transaction or sharing through our services, you can choose the object of communication, transaction or sharing on your own, as a third party that can see your transaction content, contact information, communication information or sharing content and other related information.
If you find that your personal information, especially your account or password, has been leaked, please contact Soul Mate customer service immediately so that we can take appropriate measures based on your application.
Please note that the information you voluntarily share or even publicly share when using our services may involve your or others' personal information or even personal sensitive information, such as when you post updates or choose to upload pictures containing personal information in public places such as group chats and circles. Please consider more carefully whether to share or even publicly share relevant information when using our services.
Please use a complex password to help us ensure the security of your account. We will do our best to ensure the security of any information you send to us.
At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
5. How do you manage your personal information?
Personal information inquiry
You have the right to access your personal information, except for exceptions provided by laws and regulations. You can access your personal information by yourself in the following ways:
Account information - If you want to access or edit the personal information in your account, set privacy and permissions, set message reminders and chats, change your bound mobile phone number and password, close your account, etc., you can perform such operations by logging into your account and going to [Me - Upper right corner - Settings].
Personal profile - If you wish to access or edit your nickname, avatar, hometown, date of birth, occupation, school, self-introduction and other information in your personal profile, you can log in to your account and click [Me] to enter your personal homepage, and then click [Personal Avatar] to view/edit and perform such operations.
Dynamic information - You can log in to your account and click on your avatar in [Friends Circle], or click [Me] to enter your personal homepage [My Dynamics] to access or clear your dynamic posting history.
If you are unable to access such personal information through the above path, you can contact us through Soul Mate customer service at any time. We will respond to your access request within 15 days.
For other personal information generated during your use of our products or services, we will provide it to you according to relevant arrangements.
You can request a copy of your personal information by contacting Soul Mate customer service.
Correction of Personal Information
If you find that the personal information we process about you is wrong, you have the right to ask us to make corrections or supplements. You can make corrections or supplements through the methods listed in this section "Personal Information Inquiry".
Deletion of Personal Information
You can delete some of your personal information through the methods listed in "Personal Information Inquiry" in this article.
You may request us to delete your personal information in the following circumstances:
1. If our handling of personal information violates laws and regulations;
2. If we collect and use your personal information without your explicit consent;
3. If our handling of personal information seriously violates the agreement with you;
4. If you no longer use our products or services, or you actively cancel your account;
5. If we no longer provide products or services to you permanently.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us as much as possible and require them to delete it in a timely manner, unless otherwise provided by laws and regulations or these entities obtain your independent authorization.
After you or we assist you in deleting information from our services, in accordance with relevant laws and regulations, we may not immediately delete the corresponding information from the backup system. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized.
Change the scope of your authorization
Each business function requires some basic personal information to be completed. In addition, you can give or withdraw your authorization and consent for the collection and use of additional personal information by yourself or by contacting Soul Mate customer service. For example, you can cancel the real avatar authentication function by yourself. The specific steps are as follows: after the real avatar authentication is successful, the user can cancel the authenticated real avatar authentication by entering the personal profile editing page - clicking the real avatar authentication V mark - the real avatar authentication instructions pop-up window pops up - click "Cancel authentication" below the pop-up window.
Once you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
User account deregistration
You can submit an account cancellation application on the [Cancel Account] page (for example, Soul Mate mobile app [Me - Upper right corner - Settings - Account and Security - Cancel Account]).
After you actively cancel your account, we will stop providing you with products or services and delete your personal information or make it anonymous in accordance with the requirements of applicable laws.
Application of personal information in personalized recommendation, sorting and search
In certain business functions, we may make decisions solely based on non-human automated decision-making mechanisms, including information systems and algorithms. If these decisions significantly affect your legal rights and interests, you have the right to ask us for an explanation, and we will provide a method for appeal without infringing on Soul Mate's business secrets or other user rights and interests or the public interest.
Personalized recommendations: When you use Soul Mate recommendation cards, browse dynamics, live broadcasts and other recommended content, in order to provide you with more convenient information display and push services that better meet your personalized needs, we may use computer algorithm models to automatically calculate, comprehensively analyze, and predict information content or functional services that you may be interested in based on log information, tag information, location information, user behavior, user profile information, personal screening settings and other factors, so as to conduct personalized recommendation activities. We will provide real-time feedback on the recommendation model based on your content browsing and other related behaviors during the use of the product, continuously optimize the recommendation results, and better provide you with services that better meet your needs. Please be aware that we have de-identified the above information, and the personalized recommendation algorithm we use cannot and will not identify the true identity of a specific natural person, and only provides more relevant and richer information based on user behavior and characteristics.
Sorting and selection: In order to better show you your favorite users or content, we will combine your geographic location information, hot spot ranking, tags and other related statistical information, automatically calculate and comprehensively analyze the personal matching degree of events through computer algorithm models, and automatically sort according to personal filtering settings, user historical behavior preferences, etc., and display the sorting results to you in the corresponding position.
At the same time, we help you control the recommended content and make independent decisions through the following measures:
1. If you do not want to be recommended personalized content, you can control the opening and closing of the personalized content recommendation service in the Soul Mate settings. You can choose to turn off or on the personalized recommendation service through the [Me-upper right corner-Settings-Privacy and permissions-Personalized recommendations] button. Turning it off will not affect your normal use of Soul Mate's related functions. When you choose to turn off personalized recommendations, we will not be able to provide you with personalized content services, and will only display and recommend content to you based on non-personalized factors such as content popularity. The application scenarios, operating mechanisms, and control methods of personalized recommendation services of different services may be different. For details, please refer to the relevant description of the privacy policy of the specific function.
2. If you do not want to be recommended personalized ads, you can choose to turn off or on the personalized ad recommendation service through the [Me - Upper right corner - Settings - Privacy and permissions - Personalized ad recommendation] button. Turning it off will not affect your normal use of Soul Mate's related functions. When you choose to turn off personalized ad recommendations, the relevance of the ads you see will decrease, and only general ads that are not related to your preferences will be pushed to you.
Respond to your above request
For security reasons, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
We will respond within 15 days. If you are not satisfied with our response, you can also file a complaint through Soul Mate customer service.
In principle, we do not charge any fees for your reasonable requests, but we will charge a certain cost for repeated requests that exceed reasonable limits. We may reject requests that are unreasonably repeated, require too many technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are extremely impractical.
Related restrictions
In the following circumstances, we will be unable to respond to your request in accordance with laws and regulations:
1. Related to our performance of obligations prescribed by laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and execution of judgment;
5. There is sufficient evidence that you have subjective malice or abuse of rights;
6. To protect your or other individuals’ life, property and other major legal rights and interests, but it is difficult to obtain their consent;
7. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
8. Involving commercial secrets.
6. How do we handle personal information of minors?
This software is prohibited for minors to register and use.
You understand and promise that the registration information you provide to us is true. If your account is identified as a risk of underage use through the underage protection mechanism, we will provide you with a youth protection service model. If you believe that you are not a minor, please file an appeal for real-name authentication. After the authentication is passed, we will immediately restore your account to its original usage status.
If you find that we have collected the personal information of a minor under guardianship, please contact us immediately and we will delete the relevant information as soon as possible after verification.
7. How do we store your personal information?
Your personal information collected and generated during our operations within the People's Republic of China is stored within China.
Generally speaking, we will store and retain your personal information from the date we obtain your personal information when you use the service to 6 months after you cancel your account.
After your personal information exceeds the retention period, we will delete your personal information or anonymize it in accordance with applicable laws.
When our products or services cease to operate, we will notify you through push notifications, announcements, etc., and delete your personal information or anonymize it within a reasonable period of time.
8. How to update this privacy policy
Our Privacy Policy may change.
Without your explicit consent, we will not limit your rights under this Privacy Policy. For major changes, we will provide prominent notifications (including notifications through Soul Mate public announcements or even pop-up prompts). You may also review this Privacy Policy periodically to obtain the latest terms.
Major changes referred to in this policy include but are not limited to:
1. Our service model undergoes major changes, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
2. We have major changes in control rights, etc., such as changes in ownership caused by mergers and acquisitions, reorganizations, etc.;
3. Changes in the main objects of sharing, transfer or public disclosure of personal information;
4. There are major changes in your rights to participate in the processing of personal information and the way in which they are exercised;
5. When our responsible department for handling personal information security, contact information and complaint channels change;
6. When the personal information security impact assessment report indicates that there is a high risk.
If you choose to continue using our services after receiving the notice, you agree to be bound by the revised policy. If you refuse the updated policy, you can only browse in guest mode.
We will also archive old versions of this policy for your review. You can apply to review us through the above contact information.